Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our website and services:

• Contact Information: Name, phone number, and work email address
• Business Information: Business type (home health agency, assisted living facility, urgent care clinic, etc.)
• Communications: Records of your interactions with us, including discovery calls, emails, and SMS messages
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

• Respond to discovery call requests and schedule consultations
• Communicate with you via SMS, voice calls, and email about our services
• Provide and improve our managed AI services
• Send relevant updates and service information
• Comply with legal obligations

3. SMS / Text Messaging & Voice Program Terms

By providing your phone number and requesting a discovery call, you expressly consent to receive SMS text messages and voice calls from Medflow Agents regarding your inquiry and our services.

Important: We maintain a strict policy against sharing your mobile opt-in data with third parties for marketing purposes. Your consent is solely for communications with Medflow Agents.

Message and data rates may apply. Message frequency varies based on your inquiry and service needs.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.

5. How We Share Information

We do not sell your personal data. We may share information only in the following circumstances:

• With operational service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law or legal process
• In connection with a business transfer, merger, or acquisition

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

7. HIPAA & Protected Health Information

For clients with whom we have established a business relationship, any PHI is governed by separate Business Associate Agreements (BAA) executed in compliance with HIPAA and Texas HB 300 requirements.

8. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP
• Request information about how we process your data

To exercise these rights, contact us at (972) 433-5696 or email us at wecare@medflowagents.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any sites you visit.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Vidahub Products, d/b/a Medflow Agents
Phone: (972) 433-5696
Email: wecare@medflowagents.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.